Part-Time Client Relationship Manager

If you enjoy people, get satisfaction from serving their needs and helping, as well as working with a fun, collaborative, and friendly team, keep reading...this just might be your perfect job. 

The CRM oversees the relationship with each family we serve, from their first call or email to crafting a solution that fits their student’s needs, through making their experiences smooth and memorable. 

Founded in 1999, LEAP is an educational services company where overwhelmed families with college-bound teens of all abilities gain academic support, test prep to maximize performance on the ACT/SAT/PSAT, and targeted private college guidance to find their best fit for future college & career. A passion for working together with parents, teachers, and school counselors, with the student as the central focus, is the backbone of LEAP’s success. LEAP’s service approach is highly individualized for all pieces of the college-bound journey and benefits families regardless of geographical location.

Essential Duties

• Direct the sales process of new and continuing student enrollees, providing optimal customer service leading to student success and retention.
• Grow student enrollment in both group and individual programs
• Assess and plan the programming for students and effectively communicate such to the parents, LEAP Instructional Admin, and the students’ instructors
• Follow-up with clients after services with the assistance of a Virtual Assistant
• Regular and reliable attendance and accessibility during normal working schedule via phone and at workstation to ensure clients and staff are responded to timely and proper documentation is completed   
• Maintain accurate records across LEAP systems including, but not limited to, Google Workspace, LEAP Lens, and Bizstim
• Coordinate with LEAP administrative assistants as needed to fulfill programming needs and delivery of service
• Conduct local marketing initiatives primarily via webinars, including presenting to grow the business and quarterly be available after regular business hours to do so. 
• Engage with our already established school and business partners. 

• This position is also required to perform other related duties as assigned by the Operations Manager and/or CEO. 

Education & Experience Requirements

• 2- or 4-year college degree preferred 
• 2 - 5 years of education, client services, management, account manager, or related experience preferred
• Experience with PowerPoint, Google Workspace, ConvertKit, and Trello is a plus
• Valid State Driver’s License and able to pass a background check
• Location within 1 hour of Cincinnati, OH

Competencies

• Enthusiastic, outgoing, and team-oriented personality...we like to laugh and have fun while working hard
• Must demonstrate care and compassion towards students and parents, as Practical Compassion is a core company value
• Motivated to take the initiative to ensure that a student’s experience is memorable & effective aligned with our core value of Building Intentional Connection
• Confident and flexible demeanor
• Comfortable on camera for webinars and Zoom meetings
• Assertive and caring verbal and written communication skills
• Ability to work in a fast-paced environment with high levels of self-motivation
• Having Unyielding Integrity is our #1 value that you must demonstrate
• Ability to work a 20-25 hour work week from your home office with minimal distractions to focus on work
• Available to work additional hours during busy seasons, which will be compensated

Compensation & Benefits

Hourly position with bonus incentive, $25 per hour starting pay

Previous employee averaged 25 hours per week throughout the year

The role has a consistent schedule of the employee's choosing between 8:30 am and 5 pm daily

401k

Generous PTO with 16 paid company holidays and never work your birthday again (bonus: the holidays are our light season, and we close between Christmas and New Year’s!)

Application Instructions

If you’d like to be considered for this role, please submit the following via email to info@leaprogram.com using the subject line, Your Next Client Relationship Manager. 

• Cover letter and PDF of your resume
• Answer the following questions in your cover letter:

If you’ve taken any of the following (these are unnecessary to apply for the position), please share your results when applying: Your Enneagram number, Working Genius profile, or Birkman Personality Assessment.